Projects 5
Publications 65
Awards 6

Contact Details

Head, Tourism
    Head, Governance and Management
      Associate Dean, Research Education
        Professor, Health Systems Management & Policy

          Biography

          Dr Liang is an internationally recognised scholar and academic leader in health systems management, with a distinguished career spanning research, education, and strategic leadership. Her work has significantly shaped the development of health management competencies, digital health transformation, and workforce capability across Australia and the Asia-Pacific region. Her work bridges academic excellence with real-world impact, positioning her as a thought leader in health systems transformation. She leads the Managerial Competency Assessment Partnership (MCAP) Program, which developed the widely adopted Managerial Competency Assessment Tool. This tool has been implemented in over 185 healthcare organisations across eight countries, informing strategic planning, leadership development, and workforce transformation.

          With over AUD $1 million in research funding and more than 90 books, book chapters and peer-reviewed publications achieved within two decades, Dr Liang’s scholarship is distinguished by its translational impact, global relevance and the editorial leadership roles in several Q1 journals. Her textbook, Project Management in Health and Community Services, is widely adopted in academic and professional settings and has been translated into Mandarin, further extending its international reach. 

          Dr Liang has demonstrated sustained excellence in postgraduate education and supervision, mentoring PhD candidates across Australia, the Pacific, and internationally. She leads the National Commissioning Training Program (Australia), a landmark initiative commissioned by the PHN National Cooperative and the Department of Health, Disability and Aging, delivered to staff across all 31 PHNs. This program positions James Cook University as a national leader in health commissioning education. Dr Liang’s academic leadership includes serving as Associate Dean, Research Education for both the College of Public Health, Medical and Veterinary Sciences (2021–2024) and the College of Business, Law and Governance, Academic Head of the Discipline of Governance, Management and Tourism, and also President of the Society for Health Administration Program in Education (SHAPE), leading transformation in health leadership and management training since 2018. 

          Dr Liang holds visiting and honorary appointments at universities in Hong Kong, Thailand and mainland China, and frequently delivers invited lectures to senior health leaders across the region. Looking ahead, Dr Liang aims to further advance international health systems reform through strategic partnerships, collaborative research, and leadership in digital health and AI-enabled workforce development.

          Dr. Liang was honored with the La Trobe University Chancellor's Award in 2021 for her outstanding efforts during COVID-19 Pandemic.

          Industry Project Grant since 2023

          • 2025 - $200,000 'Developing a National Health Commissioning Training program' from National Primary Health Cooperative.
          • 2024 - $46,654 'Developing a model for multidisciplinary team-based care for General Practice (Phase one)'
          • 2024 - $34,555 'Building PHN's capacity in leading and managing health commissioning' from Hunter New England and Central Coast Primary Health Networks
          • 2023 - $23,000 'Building hospital leadership and management capacity' from Jianghai District Health Department
          • 2023 - $45,000 'Developing leadership and management capacity in the Veterinary Industry - a pilot study' from five veterinary groups
          • 2023 - $5,000 'Supporting emergency team effectiveness' from JCU Vet

          Research

          Research Interests

          • Project planning and evaluation
          • Management Competency development
          • Health management workforce training and development
          • Health service management training and research workforce - challenges and sustainability
          • Professional identify of medial workforce
          • Quality and Safety in health services
          • Project planning and evaluation
          • Management capacity building in developing countries

          Projects

          Teaching

          Teaching Interests

          • Leadership development
          • Management competency and management capacity building
          • Planning and evaluation
          • Project Management 
          • Performance management 
          • Health Care Quality and Safety
          • Health systems 


          Research Advisor Accreditation

          Advisor Type

          Mentor


          Taught Modules

          Current JCU Research Students

          Developing Leadership and Management Competencies for the Veterinary Industry.
          Doctor of Philosophy (Medical, Molecular and Veterinary Sciences)
          Building operational managerial capacity for ai adoption in primary healthcare: a comparative study of operational managers’ perspectives in Australia, Singapore, and Hong Kong.
          Doctor of Philosophy (Health)
          The Relationship Between Workplace Incivility and Perceptions of Patient Safety in Australian Hospitals: Mechanisms Underlying the Relationship and Intervention/Prevention
          Doctor of Philosophy (Health)
          Understanding the competency development needs of Senior and Middle Managers in Publicly Funded Hospitals in Fiji, Papua New Guinea, and the Solomon Islands.
          Doctor of Philosophy (Health)

          Completed JCU Research Students

          Improving Digital Health Competencies for Health Service Managers in Australia
          Doctor of Philosophy (Health)- 2026

          Teaching Grants

          Available Projects

          Activities

          Education

          Awards

          Employment

          Associations

          Consultancy

          Languages

          Output

          Liang, Zhanming; Thiessen, Valerie; Dwyer, Judith (2025) Project Management in Health and Community Services: A contemporary guide to practice. Abingdon, Oxon, UK: [Non-Research Book] [DOI]
          Other Publication ResearchOnline@JCU
          Balasubramanian, Madhan; Shafei, Angie; Liang, Zhanming (2024) Innovations in Older Adult Care and Health Service Management: A Focus on the Asia-Pacific Region. Lausanne, Switzerland: [Edited Publication] [DOI]
          Other Publication Open Access ResearchOnline@JCU
          West, Daniel J.; Liang, Zhanming; Krcmery, Vladimir (2018) Principles of Effective Leadership. Chicago, IL, USA: [Teaching Material]
          Other Publication ResearchOnline@JCU
          Liang, Zhanming (2015) Project Management. Cambridge, UK: [Teaching Material]
          Other Publication ResearchOnline@JCU
          Dwyer, Judith; Liang, Zhanming; Thiessen, Valerie; Martini, Angelita (2013) Project Management in Health and Community Services: Getting good ideas to work. Abingdon, UK: [Teaching Material] [DOI]
          Other Publication ResearchOnline@JCU
          Feng, Zhilang; Zhang, Hui; Liang, Zhanming (2025) 'The role of competent leaders in nursing staff empowerment: A cross-sectional study'. Journal of Healthcare Leadership, 17 :327-341. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Freedman, Benjamin; Li, Wendy; Liang, Zhanming; Hartin, Peter; Biedermann, Narelle (2025) 'The prevalence of incivility in hospitals and the effects of incivility on patient safety culture and outcomes: A systematic review and meta-analysis'. Journal of Advanced Nursing, . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Martin, Amanda; Turner, Catherine Louise (2025) 'Building Health Commissioning Capability of Australia’s Primary Health Networks –Service Providers’ Perspective'. Journal of Healthcare Leadership, 17 :493-508. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Pokhrel, Priyanka; Jones, Anne; Crowe, Michael; Kaphle, Hari Pd.; Liang, Zhanming (2025) 'Assessment of management competency among senior hospital managers in Nepalese public hospitals: a cross-sectional study'. Asia Pacific Journal of Health Management, 20 (3). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Hompas, Taleta; Liang, Zhanming (2025) 'Developing competency of the management workforce in the Veterinary Industry: a two-step approach'. Veterinary Record Open, 12 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Cui, Juan; Du, Jing; Zhang, Ning; Liang, Zhanming (2025) 'National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement – Experience and Practice'. Patient Preference and Adherence, 19 . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Kakemam, Edris (2025) 'Identifying competency development needs of hospital managers in Iran: a national survey'. BMC Medical Education, 25 . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Li, Xuezhu; Huang, Lifeng; Zhang, Hui; Liang, Zhanming (2025) 'Enabling telemedicine from the system level perspective – a scoping review'. Journal of Medical Internet Research, 27 . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Hompas, Taleta (2025) 'Building management capability for the veterinary organisations – a pilot study'. Veterinary Record Open, 12 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Martin, Amanda; Turner, Catherine Louise (2025) 'Developing primary health network employee’s capability in health and social care commissioning'. Journal of Healthcare Leadership, 17 :241-258. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Han, Sirou; Liang, Zhanming (2024) 'Using patient feedback to predict effects of quality improvement initiatives'. International Journal of Health Planning and Management, 39 (6):1696-1711. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Montgomery, Jasmine; Liang, Zhanming; Lloyd, Janice (2024) 'A Scoping Review of Forced Separation Between People and Their Companion Animals'. Anthrozoos, 37 (2):245-267. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Pokhrel, Priyanka; Liang, Zhanming; Taylor, Judy (2024) 'Efforts Implemented for Developing Health Management Workforce in the Asia Pacific: A scoping review'. Asia Pacific Journal of Health Management, 19 (2). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Brommeyer, Mark; Whittaker, Maxine; Liang, Zhanming (2024) 'Organizational Factors Driving the Realization of Digital Health Transformation Benefits from Health Service Managers: A Qualitative Study'. Journal of Healthcare Leadership, 16 :455-472. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Han, Sirou; Xu, Min; Lao, Jiahui; Liang, Zhanming (2023) 'Collecting patient feedback as a mean of monitoring patient experience and hospital service quality- learning from a government-led initiative'. Patient Preference and Adherence, 17 :385-400. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Brommeyer, Mark; Whittaker, Maxine; Mackay, Mark; Ng, Fowie; Liang, Zhanming (2023) 'Building health service management workforce capacity in the era of health informatics and digital health – A scoping review'. International Journal of Medical Informatics, 169 . [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter (2023) 'Professionalism and patient-centred care – patients' views and experience'. Journal of Hospital Management and Health Policy, 7 . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Kakemam, Edris; Liang, Zhanming (2023) 'Guidance for management competency identification and development in the health context: a systematic scoping review'. BMC Health Services Research, 23 . [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Bastani, Peivand; Bahmaei, Jamshid; Kharazinejad, Ebrahim; Samadbeik, Mahnaz; Liang, Zhanming; Schneider, Carmen Huckel (2022) 'How COVID-19 affects the use of evidence informed policymaking among Iranian health policymakers and managers'. Archives of Public Health, 80 (16). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Xu, Min; Liu, Guowei; Zhou, Yongli; Howard, Peter (2022) 'Patient-centred care and patient autonomy: doctors' views in Chinese hospitals'. BMC Medical Ethics, 23 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Khalil, Hanan; Liu, Chaojie; Karimi, Leila; Ferrier, J. Adamm; Liang, Zhanming; Leggat, Sandra (2022) 'General wellbeing and work impacts among community pharmacists during crisis management'. Australian Journal of Primary Health, 29 (1):56-63. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Brommeyer, Mark; Liang, Zhanming (2022) 'A systematic approach in developing management workforce readiness for digital health transformation in healthcare'. International Journal of Environmental Research and Public Health, 19 (21). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liu, Chaojie; Wu, Qunhong; Liang, Zhanming; Karimi, Leila; Ferriers, J. Adamm; Sheats, Jane; Khalil, Hanna (2022) 'Adaptation strategies in transnational education: a case study of an Australian Master of Health Administration Course offered to Chinese managers'. BMC Medical Education, 22 (52). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Sandhu, Monisha Vaid; Liang, Zhanming (2021) 'Competency assessment of project managers of a national NGO in India'. Journal of Health Management, 23 (3):558-574. [DOI]
          Journal Publication ResearchOnline@JCU
          Kakemam, Edris; Janati, Ali; Mohaghegh, Bahram; Gholizadeh, Masoumeh; Liang, Zhanming (2021) 'Developing competent public hospital managers: a qualitative study from Iran'. International Journal of Workplace Health Management, 14 (2):149-163. [DOI]
          Journal Publication ResearchOnline@JCU
          Brommeyer, Mark; Mackay, Mark; Liang, Zhanming; Balan, Peter (2021) 'Protocol for automated content analysis of corpus to determine informatics competencies amongst health service managers'. Asia Pacific Journal of Health Management, 16 (3). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Xu, Min; Liu, Guowei; Zhou, Yongli; Howard, Peter F. (2020) 'Doctors in Chinese public hospitals: demonstration of their professional identities'. BMC Medical Education, 20 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Khalil, Hanan; Liang, Zhanming; Karimi, Leila; Ferrier, J. Adamm; Leggat, Sandra G. (2020) 'Guidance to implementing evidence-based initiatives to manage pandemics in healthcare services: a discussion paper'. JBI Evidence Implementation, 18 (4):401-407. [DOI]
          Journal Publication ResearchOnline@JCU
          Kakemam, Edris; Liang, Zhanming; Janati, Ali; Arab-Zozani, Morteza; Mohaghegh, Bahram; Gholizadeh, Masoumeh (2020) 'Leadership and management competencies for hospital managers: a systematic review and best-fit framework synthesis'. Journal of Healthcare Leadership, 12 :59-68. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter; Wang, Jian; Xu, Min; Zhao, Mei (2020) 'Developing senior hospital managers: does 'one size fit all'? - evidence from the evolving Chinese health system'. BMC Health Services Research, 20 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Leggat, Sandra G.; Liang, Zhanming; Howard, Peter F. (2020) 'Differentiating between average and high-performing public healthcare managers: implications for public sector talent management'. Australian Health Review, 44 (3):434-442. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Blackstock, Felicity C.; Howard, Peter; Liu, Chaojie; Leggatt, Goeffrey; Ma, Hongkun; Zhang, Zhijun; Bartram, Timothy (2020) 'Managers in the publicly funded health services in China - characteristics and responsibilities'. BMC Health Services Research, 20 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter; Wang, Jian; Xu, Min (2020) 'A call for leadership and management competency development for directors of medical services—evidence from the Chinese public hospital system'. International Journal of Environmental Research and Public Health, 17 (18). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Blackstock, Felicity; Howard, Peter; Leggat, Geoffrey; Hughes, Alison; Maddern, Janny; Briggs, David; Isouard, Godfrey; North, Nicola; Leggat, Sandra G. (2020) 'A health management competency framework for Australia'. Australian Health Review, 44 (6):958-964. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Blackstock, Felicity C.; Howard, Peter F.; Briggs, David S.; Leggat, Sandra G.; Wollersheim, Dennis; Edvardsson, David; Rahman, Aziz (2018) 'An evidence-based approach to understanding the competency development needs of the health service management workforce in Australia'. BMC Health Services Research, 18 (1). [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Howard, Peter F.; Liang, Zhanming; Leggat, Sandra; Karimi, Leila (2018) 'Validation of a management competency assessment tool for health service managers'. Journal Of Health Organization And Management, 32 (1):113-134. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter F.; Leggat, Sandra; Bartram, Timothy (2018) 'Development and validation of health service management competencies'. Journal Of Health Organization And Management, 32 (2):157-175. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter F.; Leggat, Sandra G. (2017) '360° management competency assessment: is our understanding adequate?'. Asia Pacific Journal of Human Resources, 55 (2):213-233. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Howard, P.; Wollersheim, D. (2017) 'Assessing the competence of evidence-informed decision-making amongst health service managers'. Asia Pacific Journal of Health Management, 12 (3):6-21. [DOI]
          Journal Publication Open Access ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter F.; Koh, Lee C.; Leggat, Sandra (2013) 'Competency requirements for middle and senior managers in community health services'. Australian Journal of Primary Health, 19 (3):256-263. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Leggat, Sandra G.; Howard, Peter F.; Koh, Lee (2013) 'What makes a hospital manager competent at the middle and senior levels'. Australian Health Review, 37 (5):566-573. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter F.; Leggat, Sandra G.; Murphy, Gregory (2012) 'A framework to improve evidence-informed decision-making in health service management'. Australian Health Review, 36 (3):284-289. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Howard, P.; Rasa, J. (2011) 'Evidence-Informed Managerial Decision- Making: what evidence counts? (Part One)'. Asia Pacific Journal of Health Management, 6 (1):23-29.
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Howard, P. (2011) 'Evidence-informed managerial decision-making – what evidence counts? (Part Two)'. Asia Pacific Journal of Health Management, 6 (2):12-21.
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; Howard, Peter F. (2010) 'Competencies required by senior Health Executives in NSW, 1990 -1999'. Australian Health Review, 34 :52-58. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Brown, C. (2008) 'The twenty-first century face of senior health executives'. Asia Pacific Journal of Health Management, 3 (2):30-36.
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Howard, P. (2007) 'Views from the executive suite: Lessons learned from the introduction of performance management'. Australian Health Review, 31 (3):393-400. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Z.; Short, S.D.; Brown, C. (2006) 'Centralised control and devolved responsibilities: personal experiences of top-level health executives on the implementation of area health management model in NSW 1986-99'. Asia Pacific Journal of Health Management, 1 (2):44-50.
          Journal Publication ResearchOnline@JCU
          Liang, Zhan Ming; Short, Stephanie D.; Lawrence, Bill (2005) 'Healthcare reform in New South Wales 1986–1999: using the literature to predict the impact on senior health executive'. Australian Health Review, 29 (3):285-291. [DOI]
          Journal Publication ResearchOnline@JCU
          Liang, Zhanming; King, Jemma C.; Nagle, Cate; Pain, Tilley; Mallett, Andrew J. (2024) 'Empowering and Building the Capabilities of Mid-Level Health Service Managers to Lead and Support the Health Workforce—A Study Protocol' International Journal of Environmental Research and Public Health, 21 . [DOI]
          Journal Contribution Open Access ResearchOnline@JCU
          Balasubramanian, Madhan; Shafei, Angie A.; Liang, Zhanming (2024) 'Editorial: Innovations in older adult care and health service management: a focus on China' Frontiers in Public Health, 12 . [DOI]
          Journal Contribution Open Access ResearchOnline@JCU
          Montgomery, Jasmine; Lloyd, Janice; Liang, Zhanming (2024) 'The Impact of Forced Separations Between Women and Their Pets in Domestic Violence Situations and the Effectiveness of Crisis Response: Protocol for a Conceptual Framework' JMIR Research Protocols, 13 . [DOI]
          Journal Contribution Open Access ResearchOnline@JCU
          Balasubramanian, Madhan; Shafei, Angie A.; Liang, Zhanming (2024) 'Editorial: Innovations in older adult care and health service management: a focus on the Asia-Pacific region' Frontiers in Public Health, 12 . [DOI]
          Journal Contribution Open Access ResearchOnline@JCU
          Montgomery, Jasmine; Lloyd, Janice; Liang, Zhanming (2023) 'The impact of forced separations between women and their pets in domestic violence situations and the effectiveness of crisis response: A study protocol' JMIR Research Protocols, 13 .
          Journal Contribution Open Access ResearchOnline@JCU
          Brommeyer, Mark; Liang, Zhanming; Whittaker, Maxine; Mackay, Mark (2023) 'Developing Health Management Competency for Digital Health Transformation: Protocol for a Qualitative Study' JMIR Research Protocols, 12 (1) . [DOI]
          Journal Contribution Open Access ResearchOnline@JCU
          Ayeleke, Reuben Olubenga; North, Nicola; Wallis, Katharine Ann; Liang, Zhanming; Dunham, Annette (2016) 'Outcomes and impact of training and development in health management and leadership in relation to competence in role: a mixed-methods systematic review protocol' International Journal of Health Policy and Management, 5 (12) :715-720. [DOI]
          Journal Contribution ResearchOnline@JCU
          Brommeyer, Mark; Liang, Zhanming (2024) Studies in health technology and informatics . In: Bichel-Findlay, Jen eds. Digital Competencies for Health Service Managers: Educating for Transformation Brisbane, QLD, Australia, [DOI]
          Conference Publication Open Access ResearchOnline@JCU
          Brommeyer, Mark; Whittaker, Maxine; Liang, Zhanming (2024) Studies in Health Technology and Informatics . In: Bichel-Findlay, Jen;Otero, Paula;Scott, Philip;Huesing, Elaine eds. Health Service Managers' Digital Competencies: A Conceptual Framework Sydney, NSW, Australia, [DOI]
          Conference Publication Open Access ResearchOnline@JCU
          Brommeyer, Mark; Mackay, Mark; Liang, Zhanming; Schaper, Louise; Balan, Peter (2021) Studies in Health Technology and Informatics . In: Honey, Michelle;Ronquillo, Charlene;Lee, Ting-Ting;Westbrooke, Lucy eds. A proposed approach to investigate whether postgraduate health care management education in Australian universities facilitates the development of informatics competencies 23 August - 2 September 2021, [DOI]
          Conference Publication Open Access ResearchOnline@JCU
          Ng, Fowie S.F.; Brommeyer, Mark; Liang, Zhanming (2023) 'Digital Health and Technology Adoption' In: Ng, Fowie S.F., Brommeyer, Mark, and Liang, Zhanming (2023) Digital Health and Technology Adoption. In: Fong, Ben Yuk Fai, and Wong, William Chi Wai, (eds.) Gaps and Actions in Health Improvement from Hong Kong and Beyond: All for Health. Springer, Singapore, Singapore, pp. 281-294(Eds.). Gaps and Actions in Health Improvement from Hong Kong and Beyond: All for Health. Singapore : Springer, Singapore. [DOI]