Quality and utilisation of primary care among older adults: Driving for holistic healthy ageing in Hong Kong

Principal Investigator

This research employs the Primary Care Assessment Tool (PCAT) and generate evidence to guide developing a better primary care that provides high perceived service quality, and positive experience to older adults in Hong Kong. The key objectives include: (a) To assess the current state of experience and perception of primary care among older adults in Hong Kong using the PCAT (b) To explore the factors that influence the perceived service quality, satisfaction, trust, and revisit intention of primary care among older adults (c) To identify the gaps and challenges in meeting the needs and expectations of older adults for primary care service (d) To disseminate the findings of the study to relevant stakeholders, including academics and students, healthcare professionals, elderly care providers, and policy makers The multi-phase and mixed method research includes online survey and focus group discussions with both older adults who are accessing the current primary care services in Hong Kong and primary care service providers.

03 Nov 2024 - 30 Oct 2026

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