Towards a more inclusive model of financial inclusion: Technology and well-being

Tong, Ashley;Zainol, Zahirah;Noor, Nurhafihz

Abstract

There is growing attention on the role of businesses in addressing the financial challenges faced by various excluded groups. While technology has driven progress in financial inclusion, the diverse characteristics of these excluded groups, ranging from income and gender to culture, geography, and education, require a more holistic and inclusive approach. This paper proposes an inclusive model of financial inclusion by synthesizing existing literature to identify key factors of financial inclusion and explore how they interact. Based on this synthesis, a conceptual model is developed to address the varied needs of different stakeholders.

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Promoting Inclusivity and Accessibility With FinTech

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ISBN/ISSN

9798337311128

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Publisher

IGI Global

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Publisher Location

Hershey, PA, USA

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DOI

10.4018/979-8-3373-1112-8.ch002