Collective affective identity: a socio emotional engagement tool for inter-generational integration

Organizational volunteering within a professional membership organization (PMO) is considered over differing levels of organizational goals alignment and/or over the various co-production activities undertaken by members to benefit the organization. Statistical findings support a collective affective identity (CAI) as a partial mediator and a contributor to the field of socio-emotional regulation within the organizational context. Results suggest a PMO's competitive edge may be further manipulated by using CAI to develop individual member potential, and to bridge inter-generational gaps.

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20 ICIT: 20th International Conference on ISO & TQM

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