The multi-faceted characteristics of IT-enabled organizational effectiveness

This paper reckons that evidence of information technology (IT) business value can be found by examining how IT can help in improving effectiveness at the organizational level, i.e. IT-enabled organizational effectiveness. Using this as a point of departure, a questionnaire survey was conducted to collect responses from managing directors and chief executive officers of 147 enterprise resource planning (ERP)-adopting organizations in Malaysia. Statistical results provide support for the multi-faceted characteristics of IT-enabled organizational effectiveness. Exploratory higher order factor analyses reveal that IT-enabled organizational effectiveness can be modeled, at a higher-order abstraction level, as a third-order construct which is composed of three second-order constructs and ten first-order constructs.

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SPICT 09: Symposium on Progress in Information and Communication Technology

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