A System of Systems Management Framework for Digital Transformation in eGovernment

Conference Publication ResearchOnline@JCU
Papavasiliou, Samantha;Gorod, Alex;Reaiche, Carmen
Abstract

Ongoing advances in technology have had a considerable impact on how government services are provided. Despite multiple benefits of digitalization, digital transformation has proven to be challenging with over 70% of initiatives failing. A key reason for this is a lack of an effective management framework for eGovernment digital transformation. This paper proposes such a framework by using the system of systems methodology. The framework allows eGovernment decisionmakers to effectively identify various constituent systems and examine how they interact with each other to form a system of systems. This systemic analysis provides an opportunity for more holistic management of digital transformation in eGovernment, including being more risk aware, dynamic, flexible, and resilient. A case study of digital transformation at the Australian Taxation Office has been used to illustrate the application of the proposed framework.

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Publication Name

SOSE 2020 - IEEE 15th International Conference of System of Systems Engineering, Proceedings

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ISBN/ISSN

9781728180502

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Pages Count

6

Location

Budapest, Hungary

Publisher

Institute of Electrical and Electronics Engineers

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Publisher Location

Piscataway, NJ, USA

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DOI

10.1109/SoSE50414.2020.9130558