A System of Systems Management Framework for Digital Transformation in eGovernment
Conference Publication ResearchOnline@JCUAbstract
Ongoing advances in technology have had a considerable impact on how government services are provided. Despite multiple benefits of digitalization, digital transformation has proven to be challenging with over 70% of initiatives failing. A key reason for this is a lack of an effective management framework for eGovernment digital transformation. This paper proposes such a framework by using the system of systems methodology. The framework allows eGovernment decisionmakers to effectively identify various constituent systems and examine how they interact with each other to form a system of systems. This systemic analysis provides an opportunity for more holistic management of digital transformation in eGovernment, including being more risk aware, dynamic, flexible, and resilient. A case study of digital transformation at the Australian Taxation Office has been used to illustrate the application of the proposed framework.
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Publication Name
SOSE 2020 - IEEE 15th International Conference of System of Systems Engineering, Proceedings
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ISBN/ISSN
9781728180502
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Pages Count
6
Location
Budapest, Hungary
Publisher
Institute of Electrical and Electronics Engineers
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Publisher Location
Piscataway, NJ, USA
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DOI
10.1109/SoSE50414.2020.9130558