A proposed nomenclature and framework of emotional labor

Lee, Sean T. H.

Abstract

Emotional labor is an important phenomenon of study in the field of industrial and organizational psychology as it is known to affect a myriad of organizationally-relevant outcomes such as job satisfaction and organizational commitment. However, researchers examining the process of emotional labor have yet to agree upon a single, common framework and nomenclature. This has resulted in inconsistent terminology usage and the generation of piecemeal findings, precluding us from obtaining a comprehensive and holistic understanding of the phenomenon at hand. By considering the existing literature on emotion regulation, reconciling discrepant terminology usage, and integrating existing findings, a general framework is proposed wherein both past and future findings may be mapped upon. The development of this framework would potentially allow us to obtain a more comprehensive and nuanced understanding of emotional labor, as well as to better inform practitioners with regards to the intricate processes involved in emotional labor; thereby bearing implications for both research and practice in this area.

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Southeast Asia Psychology Journal

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2289-1870

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Universiti Malaysia Sabah

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