Review of social media’s influence on Airbnb accommodation’s booking intention

Conference Publication ResearchOnline@JCU
Kamble, Zilmiyah;Namnuad, Suchittra;Nguyen, Hoang Phuong;Nguyen, Dinh Tuan;Nguyen, Hong Hanh
Abstract

The impact of social media on the tourism industry has great significance for all stakeholders. The purpose of this paper is to highlight and comprehend how social media’s (Social Networking and Review Sites) influences accommodation’s booking intention, with regards to Airbnb accommodation. To achieve the purpose, the paper focuses on exploring the scope of social media, comprehending the different levels of exposure or usage of social media by different generations, and analyzing the influence of social media in booking Airbnb accommodations. Through these objectives, it intends to emphasize the role of social media in the tourism industry, as well as brings out the benefits for tourists across the globe. This research expresses the factors that are considered to influence Airbnb booking intention through a conceptual framework. In analyzing the scope of choosing Airbnb as a traveler’s accommodation, this study also demonstrates that social media is a useful tool in improving not only the quality of business but also increasing the revenue.

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ICSIMAT 2019: International Conference on Strategic Innovative Marketing and Tourism

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2198-7246

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11

Location

Chios, Greece

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Springer

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Switzerland

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