A case for coaching: influencing cultural change at the ATO

Holland, Claire;Hoyer, Tina

Abstract

The Australian Taxation Office (ATO) is proposing to trial an innovative coaching model specifically designed to coach ATO auditors and objections officers (“ATO operatives”) to build their dispute resolution capacity and improve the way in which they deal with tax disputes. It is envisaged this coaching model will complement the ATO’s toolkit for resolving tax disputes, support early intervention and prevention of disputes, and influence positive cultural change within the ATO, which will in turn benefit the wider community. This paper will discuss the ATO’s current approach to dealing with tax disputes and introduce the coaching model design, drawing on literature and practice of current commercial coaching models.

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Dispute Resolution Review

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Bond University

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