Shared services and cost reduction in government organizations: a synthesis

Conference Contribution ResearchOnline@JCU

Ahmed, Rafiuddin

Abstract

This paper examines the theoretical and empirical evidence underlying one aspect of shared services and cost reductions in government sector organizations. These organizations are generally budget constrained, and seek to do more with less. The paper reviews a cross-section of literature on shared services and takes a general management perspective of the understanding and evaluation of shared services. The findings suggest that shared services in most government organizations are theoretically grounded in economics and management, and empirically focused on austerity management. If carefully designed, such services can save a significant amount of the government budget in any public sector organization, and can improve efficiency and productivity in back office operations, which can then be rolled over to other core-areas, if required. The policy implications of this form of service are a reduction in the workforce, a reduction in wastage, and an improvement in the productivity and efficiency of government sector organizations that use this form of service production and delivery.

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Allied Academies International Internet Conference 2016

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2050-8313

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Toronto, Canada

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Jordan Whitney Enterprises

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Weaverville, NC, USA

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