A comprehensive approach to capturing website quality measures

Conference Publication ResearchOnline@JCU

Cassidy, Leonie J.;Hamilton, John R.

Abstract

Numerous approaches to measuring the quality of websites exist. Twenty-seven empirical studies are typologically classified into six functions. This approach allows captures the broad divisions of website quality as a tabulation from which a comprehensive website quality model is developed. The study suggests breadth is not adequately captured when considering a business's website quality.

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12th International Decision Sciences Institute Conference and 18th Asia Pacific Decision Sciences Institute Conference

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Bali, Indonesia

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International Decision Sciences Institute

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Bali, Indonesia

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