Information systems for organizational effectiveness model: a rationale alignment
Other Publication ResearchOnline@JCUAbstract
Despite the proposal of various Information Systems (IS) evaluation models and approaches, IS evaluation has never been straightforward. There are issues and challenges in proving the business value of IS. Adding to the difficulty, a vast number of measures have been employed conveniently for evaluation purposes without going through a rigorous validation process. Recognising the complexity for IS researchers, IS specialists, and business managers to agree on a common model for the evaluation of IS business value, this chapter presents an empirically validated IS evaluation model, the IS for organisational effectiveness (ISOE) model, for planning, designing, implementing, and appraising IS. There also emerges a new theory, the Information System business value (ISBV) theory, from the ISOE model to establish that IS business value is multifaceted and are observable in the form of improvements in organisational effectiveness.
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Publication Name
Measuring Organizational Information Systems Success: new technologies and practices
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ISBN/ISSN
978-1-4666-0170-3
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Pages Count
23
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Publisher
IGI Global
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Publisher Location
Hershy, PA, USA
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DOI
10.4018/978-1-4666-0170-3.ch003