Abstract
In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services.With this information, a web-service management system can automatically prevent and compensate potential negative affects, and even take advantage of positive affects.
Journal
Lecture Notes in Computer Science
Publication Name
N/A
Volume
4099
ISBN/ISSN
1611-3349
Edition
N/A
Issue
N/A
Pages Count
10
Location
N/A
Publisher
Springer
Publisher Url
N/A
Publisher Location
N/A
Publish Date
N/A
Url
N/A
Date
N/A
EISSN
N/A
DOI
10.1007/978-3-540-36668-3_10