A comparison of conflict coaching and mediation as conflict resolution processes in the workplace

Herrmann, Judith

Abstract

Mediation and conflict coaching are both dispute support services to assist people in dealing with conflict. Each process is characterised by factors determining whether mediation or conflict coaching may constitute the more appropriate mechanism to help people with their particular conflict. For example, the number of disputing parties, preferences regarding confidentiality and formality, as well as the objectives and expectation of participants seeking assistance with a conflict support service may influence the selection of a process. This article compares conflict coaching and mediation as independent approaches to conflict resolution from the perspective of parties seeking assistance with the aim to identify the most suitable service in a given conflict situation.

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Australasian Dispute Resolution Journal

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1441-7847

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Lawbook

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