Commentary: In an age of scams, why are banks still asking users for personal information over the phone?, Channel News Asia

Steve Kerrison (Senior Lecturer Cybersecurity)
Type

CONTRIBUTION

Title

Commentary: In an age of scams, why are banks still asking users for personal information over the phone?

Name of Media Outlet

Channel News Asia

Country

SG

Name of Media Type

ONLINE_ARTICLE

Date
2023
Url

https://www.channelnewsasia.com/commentary/phone-scam-bank-user-verification-otp-sms-app-call-4014526

Description

It is convenient for banks to authenticate users over the phone, but users have limited means of verifying the legitimacy of who they are dealing with, says Steve Kerrison of James Cook University, Singapore.